SHOP POLICY

Cancellation / Rescheduling 

 

You have up until 48 hours prior to your reservation to reschedule.

[Example:] If you are scheduled on a Saturday at 7pm then you until 2 days prior, Thursday at 7pm the latest to call, cancel and reschedule. 

 

Reservations are not refundable and only reschedulable once after the first reservation and must 

must be used within 90 days of the original date of purchase.

 

Arrival / Start time 

 

Please strive to arrive at least 10 minutes prior to your scheduled reservation as class starts promptly

to ensure the upcoming scheduled classes start at their appointed time. 

 

If you do happen to arrive after the scheduled reservation, you will begin your workshop class at the present point of instruction from the instructor.

 

Sharing a Candle Reservation

 

Each guest must have a booked reservation. There is no guarantee of space for a last minute booking. Each stationed seat is accounted 24 hours before booking. We understand others may want to come to spectate however space is the shop is very limited and only allotted for ticketed guest. If there happens to be an open seat we still ask they have a paid reservation as non active participants could be a distraction to the class.

 

Candle Takeaway Options

 

Many may not know this but hot wax takes several minutes to solidify to be safe for transportation. Listed below are the 3 Options available for receiving your candle.


1 Hour:

We recommend the least amount of time to come back to pick up candle from the time of completion be at least 1 hour to ensure proper solidification of the wax and oil. 

 

Another Day:

The Gleeful Candle is open Tuesday-Thursday 7pm-9pm, Saturday/Sunday 10am-9pm (Please call if you can to confirm the shop is open at the time your arrival for pickup)

 

Shipped:

You may have your candle shipped for a flat rate fee of $7 anywhere to an U.S. Shipping address

(Your address details will be taken after your scheduled class)

 

Not Prohibited:

Food/Beverages of any kind 

Personal music playing